Wheelchair disabled visitors with one assisting person are allowed to get tickets without queue at the Museum's ticket offices / desks / booths
WHEELCHAIR ACCESSIBILITY INFORMATION
CATHERINE PALACE
Map for wheelchair access to the Catherine Palace from the Catherine Park Main Entrance (one assisting person may accompany):
On Palace Tour 1 and Palace Tour 2, a lift (elevator) for wheelchair users is available at the Catherine Palace during opening hours, but it is necessary to notify the museum in advance by phone or email (see below). A suitable* wheelchair can be borrowed at the cloakroom in the vestibule of the Catherine Palace (a valid ID should be deposited). No wheelchair access on Palace Tour 3.
- Tel: +7 (812) 465-94-24 (palace administrator, preferably in Russian)
- Email: museum@tzar.ru (preferably in English or Russian)
* PLEASE NOTE that wheelchairs with black, spiked or other wheels capable of leaving marks on parquet floors are not allowed in all our buildings except the Alexander Palace, Upper Bathhouse, Duty Stable (Court Carriage Exhibition) and Martial Chamber (WWI Museum). A substitute wheelchair can be borrowed only at the Catherine Palace and Arsenal.
ALEXANDER PALACE hours
A lift (elevator) for wheelchair users is available during opening hours, but it is necessary to notify the museum in advance by phone or email:
- Tel: +7 (812) 415-76-73 (palace administrator, preferably in Russian)
- Email: museum@tzar.ru (preferably in English or Russian)
ARSENAL PAVILION hours
A stair lift and a passenger lift (elevator) for wheelchair users is available during opening hours, as well as a suitable 570mm-wide wheelchair for borrowing (a valid ID should be deposited), but it is necessary to notify the museum well in advance by phone or email:
- Tel: +7 (812) 415-76-51 (museum administrator, preferably in Russian)
- Email: museum@tzar.ru (preferably in English or Russian)
MARTIAL CHAMBER (WWI Museum) hours
Full wheelchair accessibility and access with guide dogs, no advance notice is required
DUTY STABLE (Court Carriage Exhibition) hours
UPPER BATHHOUSE PAVILION hours
Full wheelchair accessibility, no advance notice is required
LOWER BATHHOUSE PAVILION hours
Accessible only for wheelchairs with a maximum width of 570 mm. No substitute wheelchairs available.
AGATE ROOMS hours
Accessible only for wheelchairs with a maximum width of 570 mm. No substitute wheelchairs available.
Wheelchair users wishing to visit the Agate Rooms should first approach the Cold Bath pavilion's main entrance on the ground floor for tickets and audio guides, then go to the upper level via the Ramp and Hanging Garden.
CATHERINE PALACE CHAPEL, HERMITAGE, GROTTO, TURKISH BATH, CONCERT HALL, GREAT POND FERRY, TOWER RUIN, CREAKING SUMMER-HOUSE, WHITE TOWER, CHAPELLE
Not accessible to movement-impaired visitors (we are very sorry!)